1. Introduction

Trickett Psychotherapy Professional Corporation (“Company,” “We,” “Us,” or “Our”) values and respects the privacy of our clients, website visitors, and all individuals who interact with our services. We are committed to protecting your personal information and ensuring compliance with all applicable laws, including the Personal Health Information Protection Act, 2004 (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant Ontario and Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
– Receive psychotherapy, counselling, or coaching services from our registered psychotherapists and associated clinics.
– Use our websites, including www.trickettcounselling.com and www.trickettpsychotherapy.com (“Websites”).
– Book and attend sessions, whether in-person or via online telehealth platforms.
– Make payments for services through our online payment systems.
– Contact us via email, phone, or other communication methods.

By accessing or using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. If you do not agree with this policy, please refrain from using our services.

2. Collection of Personal Information

We may collect the following types of personal information in the course of providing our services:

A. Personal Health Information (PHI)
– Name, date of birth, and contact details (email, phone, address).
– Health history, medical conditions, and psychotherapy/counselling treatment details.
– Emergency contact details.
– Notes, assessments, and treatment plans recorded by our registered psychotherapists.

B. Website and Digital Interactions
– IP address, device information, browser type, and usage data when you visit our Websites.
– Information submitted through contact forms, session bookings, and online inquiries.
– Communication history with our support team.

C. Payment Information
– Payment method (credit/debit card details, bank information) for session payments.
– Transaction history for billing purposes.

D. Online Therapy and Telehealth Services
– Information shared during online therapy sessions.
– Technical data such as connection logs for security and compliance.

3. How We Use Your Information

We use the collected information for the following purposes:
– To Provide Psychotherapy & Counselling Services.
– Booking & Scheduling.
– Billing & Payments.
– Communication.
– Security & Compliance.
– Website Analytics & Improvement.

4. Disclosure of Information

We do not sell, rent, or trade personal information. However, we may share your information under the following circumstances:
– With Authorized Healthcare Providers.
– With Third-Party Service Providers.
– Legal & Regulatory Requirements.
– Emergencies (if there is a risk of harm to yourself or others).

5. Data Protection & Security Measures

We take reasonable precautions to protect your information, including:
– Encryption.
– Secure Access.
– Data Storage Compliance.
– Firewalls & Monitoring.

6. Online Therapy & Telehealth Privacy

– Sessions are conducted via secure, PHIPA/PIPEDA-compliant platforms.
– Clients are responsible for ensuring privacy on their end.
– We do not record online therapy sessions unless explicitly agreed upon.

7. Website & Portal Use

– Our Websites use cookies and analytics to enhance user experience.
– Users must not share their login credentials for client portals.
– Any information submitted through contact forms is securely stored.

8. Cookie & Tracking Disclosure

Our Websites use cookies and tracking technologies to enhance functionality and improve user experience. We may use:
– Essential Cookies.
– Analytics Cookies.
– Marketing Cookies.
You can modify cookie settings through your browser.

9. External Links Disclaimer

Our Websites may contain links to third-party websites. Trickett Psychotherapy Professional Corporation is not responsible for the privacy practices or content of external sites. We encourage users to review third-party privacy policies before providing personal information.

10. Age Restriction & Parental Consent

Our services are intended for individuals 16 years and older. If you are under 16, parental or guardian consent is required to access therapy services. We do not knowingly collect personal information from minors without such consent.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the Province of Ontario, Canada. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Ontario, Canada.

12. Accessibility Statement

We are committed to ensuring our privacy practices are accessible to all individuals, including those with disabilities. If you require this policy in an alternative format, please contact us.

13. Retention of Records

– Client health records are maintained as required by Ontario’s Personal Health Information Protection Act (PHIPA) and College of Registered Psychotherapists of Ontario.
– Financial records are kept for tax and accounting purposes.
– Website logs are periodically deleted unless required for security investigations.

14. Your Rights & Choices

Under Canadian privacy laws, you have the right to:
– Access Your Records.
– Correct Your Information.
– Withdraw Consent.
– Request Data Deletion.
To exercise your rights, contact us at admin@trickettpsychotherapy.com.

15. Limitation of Liability

– While we implement robust security measures, we cannot guarantee absolute security of online data.
– We are not responsible for third-party breaches affecting payment processors or telehealth platforms.
– By using our services, you acknowledge that no data transmission over the internet is 100% secure.

16. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our Websites with the updated date. Continued use of our services constitutes acceptance of these changes.

17. Contact Information

For questions, concerns, or requests regarding this policy, please contact:

Trickett Psychotherapy Professional Corporation
📍 806 Gordon Street, Unit 202A, Guelph, N1G 1Y7
📞 Mobile: +1 (437) 826-5358
📞 Mobile: +1 (416) 732-3277 (Guelph Local)
📧 Email: admin@trickettpsychotherapy.com